This Privacy Policy explains how Top Weld Training, Top Weld Consulting and Training, and/or its related operating entities (collectively, “Top Weld,” “we,” “our,” or “us”) may collect, use, disclose, store, and protect personal information when visitors use our website, submit forms, contact our admissions team, book training or testing, request financial aid information, download resources, or communicate with us online.

This policy is intended for visitors, prospective students, candidates, employers, and other users interacting with Top Weld online. It applies to our website, landing pages, online forms, downloadable resources, enquiry forms, and related digital communications.

Personal Information We May Collect

Depending on how you use the website, we may collect the following types of information:

• Contact information such as name, email address, phone number, and preferred method of contact.
• Training enquiry information such as preferred location, current skill level, training interest, course selection, program interest, message details, and admissions questions.
• Booking information when you use third party booking tools, including selected location, selected service, appointment time, and related scheduling details.
• Employer enquiry information such as company name, contact person, number of workers, preferred location, welding process, and workforce training needs.
• Financial aid enquiry information such as your contact details, preferred program, preferred location, and general request for payment support information.
• Technical information such as IP address, browser type, device information, operating system, referral source, pages viewed, approximate location, and website interaction data.
• Marketing and advertising interaction data, such as form submissions, phone clicks, page visits, and campaign source information where tracking tools are used.

How We Collect Information

We may collect information when you:

• Fill out a website form or landing page form.
• Call, email, or message Top Weld.
• Book a training session, qualification testing appointment, or practice booth rental through a booking link.
• Request financial aid or payment support information.
• Download or request resources from the website.
• Interact with our ads, website pages, analytics tools, or cookie based tracking technologies.

Why We Use Personal Information

Top Weld may use personal information for the following purposes:

• To respond to admissions enquiries, course questions, and contact requests.
• To help candidates choose a preferred training location, course, testing option, or practice session.
• To schedule training, testing, practice booth rental, consultations, facility tours, or follow up calls.
• To provide information about MIG (GMAW), TIG (GTAW), STICK (SMAW) and Flux Core (FCAW), welder qualification preparation, practice booth rental, employer training, and related services.
• To process or route financial aid enquiries to the appropriate internal contact or third party provider where applicable.
• To communicate with employers about workforce training support, employee training, or qualification preparation needs.
• To improve our website, advertising campaigns, landing pages, forms, content, and user experience.
• To comply with legal, regulatory, contractual, safety, or administrative requirements.

Consent

By submitting information through our website, contacting Top Weld, booking through a third party scheduling tool, or otherwise providing personal information to us, you consent to the collection, use, and disclosure of your information for the purposes identified at the time of collection and in this Privacy Policy.

You may withdraw consent where legally permitted by contacting us. Withdrawal of consent may limit our ability to respond to enquiries, provide requested information, process bookings, or support admissions related communication.

Sharing Information With Service Providers

Top Weld may share limited personal information with service providers that help us operate the website, respond to enquiries, manage bookings, send communications, host data, improve advertising, or provide related services. These may include:

• Website hosting providers and technical support vendors.
• Form, CRM, email, SMS, and admissions management tools.
• Booking and scheduling platforms such as Calendly or similar tools.
• Analytics and advertising platforms such as Google Analytics, Google Ads, Meta Ads, or similar tools.
• Third party financial aid, financing, or payment support providers where the candidate has requested information and where such options are available.
• Professional advisors, legal advisors, accountants, insurers, or regulatory contacts where necessary.

Service providers may process information on Top Weld’s behalf or under their own terms and privacy policies. Users should review the privacy policies of any third party platform used for booking, financing, payment, or external links.

Financial Aid and Third Party Providers

Top Weld does not directly provide loans, financing, credit approval, or financial aid funding. Where financial aid, financing, or payment support information is requested, personal information may be used to respond to the enquiry and may be shared with or directed to an independent third party provider where applicable.

Approval, eligibility, interest rates, repayment terms, required documents, and final decisions are determined by the third party provider, not Top Weld. Submitting a financial aid enquiry does not guarantee approval, funding, specific payment terms, or enrolment.

Cookies, Analytics, and Advertising Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, measure advertising performance, improve landing pages, remember preferences, and support marketing campaigns. These tools may collect technical information such as device type, IP address, browser type, pages visited, referral source, and interaction data.

Users may adjust browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled. Where required, users may be presented with a cookie notice or consent option.

Commercial Electronic Messages

If you provide your email address or phone number, Top Weld may contact you about your enquiry, booking, training interest, admissions request, employer request, or related services. We may also send commercial electronic messages where permitted by applicable law and where consent has been obtained or may be implied.

Where required, commercial electronic messages will identify the sender and provide a way to unsubscribe or opt out of further marketing communications. Administrative or transactional messages related to an enquiry, booking, or service request may still be sent where permitted.

Retention of Personal Information

Top Weld keeps personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including admissions follow up, booking support, record keeping, legal compliance, business administration, dispute resolution, and service improvement. Retention periods may vary based on the type of information and the purpose for which it was collected.

Safeguards

Top Weld uses reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. No website, email system, booking platform, or internet transmission can be guaranteed to be completely secure, and users provide information online at their own discretion.

Storage and Cross Border Processing

Some service providers used by Top Weld may store or process information outside the province or country where the user is located. Personal information may therefore be subject to the laws of another jurisdiction. By using the website or submitting information, users understand that their information may be processed by third party service providers in other jurisdictions.

Access, Correction, and Privacy Questions

You may request access to your personal information, ask for corrections, withdraw consent where permitted, or ask privacy related questions by contacting Top Weld at:

• Privacy Contact: [Insert Privacy Contact Name or Title]
• Email: [Insert Privacy Contact Email]
• Mailing Address: [Insert Business Mailing Address]

We may need to verify your identity before responding to an access or correction request. Requests may be subject to legal exceptions, operational limits, or record keeping obligations.

Minors and Student Enquiries

Top Weld training may involve safety sensitive environments. If a prospective student is under the age of majority, a parent or legal guardian may be required to participate in admissions, consent, payment, registration, and safety related processes. The website is not intended to collect personal information from children without appropriate parental or guardian involvement.

Updates to This Policy

Top Weld may update this Privacy Policy from time to time. The updated version will be posted on the website with a revised date. Continued use of the website after updates means the user accepts the revised policy.